 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
At Asoviva we hope to make the customer experience as satisfactory as possible, by providing a range of quality sanshin and accessories, reasonable prices, fast delivery times, and good customer support. Here are some of the positive responses we have received from customers of our English website www.asovivasanshin.com since it's recent launch in July 2010.
**You can find feedback from customers of our Japanese website here.
"Yesterday I received my order (Traditional Sanshin Set) in perfect condition and I have been playing it the all day. I like it so much. Thank you!"
- Hideo, United States.
"Dear Asoviva Staff & Employees,
A little more than a year ago, I had received from my friends a Sanshin produced from your factory. I just wanted to express my gratitude on the production of the quality of the instrument as well as taking good care of your customers (not only did you supply extra strings and other accessories with the package, your customer service was quick, courteous, and considerate when I had a question before). I am very impressed. When I practice my Sanshin, not only am I looking at a quality instrument, but also a symbol of Asoviva's well mannered and well serviced company. I wish you continued success".
- Alex
Jonathan purchased karakui, bachi, uma, and itokake accessories.
“ Hi! Just wanted to let you know that I received my order today. Everything arrived in good condition and shipping was very fast. I was also very pleased with the quality of all the items that I ordered. I'm so glad that I found your website and I definately plan to order from your store again and will recommend it to others. Thank you very much again for such great service!
Aloha, ”
- Jonathan, United States.
Alison purchased Traditional Set - Standard.
“ I have recieved my sanshin and am very happy with it. Thankyou also for your great service and fast delivery. Thankyou. ”
- Alison, Australia
Ho purchased Traditional Set - Standard with hard case.
“ Thank you very much, also the translations of 'Basics of the Okinawan Sanshin' is so helpful for me! ”
- Ho, Hong Kong
Helen purchased Traditional Set - Standard.
“ Hai-tai,
First of all, to you and your staff, it was amazing. I was so delighted with having the key/fingering already placed for me. Everything arrived great......
One day I hope to visit Okinawa.
Domo arigato! ”
- Helen, United States.
The Sanshin, like a guitar, requires different finger positions for different notes. However, unlike a guitar, there are no frets to indicate these positions. Asoviva provides labels for the neck(sou) of your sanshin indicating correct finger positions and making life easier for the beginner. No frets. No problem.
We think it would be disappointing if the first sound you heard from your new sanshin is out of tune! Asoviva make sure your sanshin is correctly tuned and ready to play out of the box.
The bridge(uma) of the sanshin can be difficult for beginners to correctly position. In addition to the note position labels, we provide another to indicate the correct position for the uma, ensuring correct pitch.
The available cases for sanshin, produced by various manufacturers, are normally 20cm wide. We ensure the width of the tuning pegs(karakui) when in place, will still allow your sanshin to fit inside any case.
New strings fitted to a sanshin, even when correctly tuned, will normally fall out of tune as they are first stretched and played. To solve this problem we pre-stretch our strings five times when we receive them, and five times again before fitting them to your sanshin. This ensures your tone will remain stable longer.
Asoviva only use handcrafted wooden tuning pegs(karakui). Premade plastic pegs are often problematic when fitting to a sanshin, as the sizes of the tuning holes may vary slightly. By using handcrafted pegs made specifically for your sanshin, we can ensure a perfect fit.
Asoviva have taken great care to make sure each part of your sanshin meets a high standard, regardless of cost. Whether your sanshin is made from ebony, rosewood or any other wood, it has been handcrafted with the utmost care. To ensure this quality standard, each sanshin is checked for both quality of tone, and for quality of craftsmanship prior to delivery.
International shipments use the following Japan Post services:
Express Mail Service. EMS mail is handled with the highest priority of any international service (estimated delivery time 2-4 days).
Economy Air (SAL) - normally 1-3 weeks.
Surface Mail - normally 1-3 months.
Once your order has shipped we will email your tracking number.
About Delivery
Your order will be shipped to you within three business days of the date of purchase.
If there is a shortage of stock affecting your order, we will notify you immediately.
ASOVIVA accepts all major credit cards, and PayPal transactions.
All credit card payments are processed securely through the PayPal website.
How to order
Shopping cart is provided by Mal's e-commerce. Once you have finished adding products to your shopping cart, all personal information and credit card details will be processed using an SSL secured server.
-resort instrument factory- ASOVIVA Inc
Address: 〒904-0324 Okinawa, Nakagami-gun, Yomitan Village 815-3
TEL: +81-98-958-7750 (9am-6pm) / FAX: +81-98-958-3225 / E-mail: info@asovivasanshin.com
2005-2012 ASOVIVA Inc. CO.LTD., All Rights Reserved